Terms of Service

These Terms of Service ("Terms") form a binding agreement between you ("you," "your," or the "Customer") and brezel.ai ("brezel.ai," "we," "our," or "us"), and govern your access to and use of BrezelScraper, our Google Maps data extraction service, the website at brezelscraper.com, our public API, and all related software, documentation, and outputs (collectively, the "Service").

By clicking "I agree" (or any equivalent), creating an account, accessing, or using any part of the Service, you accept these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity, and the term "you" refers to that entity. If you do not agree, you must not use the Service.

Order of precedence. In the event of a conflict among the documents governing your use of the Service, the order of precedence is: (1) any executed Order Form, (2) the Data Processing Addendum (where applicable), (3) these Terms, and (4) the Privacy Policy.

1. Definitions

"Customer Data" means data you submit to the Service (including search terms, job configurations, integration credentials, and webhook configuration) and the data outputs the Service produces in response to your jobs. "Credits" means the prepaid units of value used to pay for usage of the Service. "Output Data" means the records returned to you as a result of a job. "Personal Data" has the meaning given in applicable data-protection law. "Documentation" means the technical documentation we make available at brezelscraper.com.

2. The Service

The Service enables you to retrieve publicly available business information from Google Maps based on the search parameters you submit. Depending on the enrichments you enable, Output Data may include business name, category, address, latitude/longitude, telephone number, website URL, opening hours, popular times, ratings and reviews, photos, owner-provided information, reservation and menu links, and email addresses appearing on the business's public website.

We may update, modify, add to, or remove features of the Service from time to time. We will not materially reduce the core functionality you have paid for during the period for which you have paid. Some features may be labelled "beta", "preview", or similar; they are provided as is and without warranty of any kind, and we may discontinue them at any time.

3. Eligibility and accounts

You must be at least 18 years old (or the age of majority in your jurisdiction) and legally able to enter into a binding contract. The Service is offered for business and professional use; it is not intended for personal or household use by consumers.

You register for an account through our third-party authentication provider. You agree to provide accurate, current, and complete information; to keep your credentials confidential; and to be responsible for all activity that occurs under your account, including activity initiated by API keys you generate or by users to whom you grant access. You must notify us promptly at [email protected] of any unauthorised access to, or use of, your account.

We may require you to verify your identity, business, or intended use of the Service (KYC) where reasonable to prevent abuse, fraud, sanctions violations, or breaches of these Terms. You agree to cooperate promptly with any such verification.

4. Acceptable use

The Service must be used only for lawful purposes and in accordance with these Terms. You agree that you will not, and will not permit any third party to:

• Use the Service in violation of any applicable law or regulation, including data-protection laws (e.g. EU/UK GDPR, CCPA/CPRA, LGPD), anti-spam and telemarketing laws (e.g. CAN-SPAM, CASL, TCPA, ePrivacy Directive), unfair-competition laws, and sanctions or export-control regimes;
• Use the Service to send unsolicited bulk commercial messages (spam), automated voice or SMS campaigns, or any other communications that would violate applicable consent or opt-out requirements;
• Collect, store, or process data of individuals located in a jurisdiction in which the Customer does not have a valid legal basis (e.g. GDPR Art. 6) for the intended processing, or for which the Customer has not provided required transparency notices (e.g. GDPR Art. 14);
• Use the Service to access content protected by authentication, paywall, or other access controls that you are not authorised to bypass; the Service is intended to retrieve publicly available pages only;
• Use the Service in a manner that violates the terms of service or published technical policies of any third-party platform whose data you instruct us to fetch (including Google's Terms of Service, the Google Maps Platform Terms, and any robots-exclusion or rate-limit signals);
• Resell, sublicense, distribute, or make Output Data available to third parties as a standalone data product, dataset, list, or directory, whether for free or for consideration, except for the internal use of your own organisation or as part of a value-added analytical service that you provide to your own clients;
• Use the Service to compile profiles or take adverse decisions about individuals based on protected characteristics (race, ethnicity, religion, sexual orientation, health, political opinion, trade-union membership, etc.) or for harassment, stalking, doxxing, or discriminatory targeting;
• Reverse-engineer, decompile, disassemble, attempt to derive the source code of, or create derivative works of the Service, except to the extent expressly permitted by applicable law that cannot be waived by agreement;
• Interfere with, disrupt, or compromise the security, integrity, or performance of the Service or the underlying infrastructure; circumvent any rate limits, quotas, or access controls; or use any unauthorised automated means to access the Service;
• Use the Service to develop, train, or improve a competing product or service, or to benchmark the Service for competitive purposes without our prior written consent;
• Use Output Data to train, fine-tune, evaluate, or develop any generative artificial-intelligence or machine-learning model, dataset, or embedding without our prior written consent and without a valid legal basis for processing the underlying Personal Data;
• Use the Service in connection with the operation of any nuclear facility, aircraft navigation, life-support system, or other high-risk activity in which failure of the Service could result in death, personal injury, or environmental damage.

You acknowledge that the Service's purpose is to retrieve information that is publicly displayed on Google Maps and on the public web pages of the businesses listed there. You are solely responsible for determining whether your contemplated collection and use of that information complies with applicable law and third-party terms in your jurisdiction and the jurisdictions of the data subjects concerned.

5. Credits, billing, taxes, and refunds

The Service operates on a prepaid Credit model. You purchase Credits via Stripe and consume them when you run jobs. Credit prices, per-feature consumption rates, sign-up bonuses, and any promotional offers are displayed on the Pricing page and in your dashboard. We may update prices and consumption rates from time to time; changes apply prospectively to purchases and jobs initiated after the change.

Held Credits.When you start a job, an estimated quantity of Credits is reserved ("held") against your spendable balance. On completion, actual consumption is settled and any unused portion of the held amount is released. If a job is cancelled or fails before consuming held Credits, those Credits are released back to your spendable balance.

Refunds. Credit purchases are final. We are not obliged to provide refunds for unused Credits except where required by mandatory consumer-protection law. If, in our sole discretion, we approve a refund and the refunded amount exceeds your remaining spendable balance (because Credits were already consumed), the excess is recorded as a refund deficit, which your next purchase pays down before any spendable balance is credited.

Sign-up bonus. Any complimentary sign-up Credits we may grant from time to time are promotional in nature, are not transferable, are not refundable for cash, and may be revoked if the recipient breaches these Terms or registers multiple accounts to circumvent the limits.

Unused Credits on termination. Unused Credits are forfeited on termination for cause (including any termination under Section 11(a)–(e)) and on voluntary closure of your account. Where we terminate without cause, or where we materially breach these Terms and fail to remedy the breach within thirty (30) days of written notice, we will refund the prorated value of any unused, non-promotional Credits.

Taxes.Prices are exclusive of sales, use, value-added, goods-and-services, or similar taxes ("Taxes") unless explicitly stated. You are responsible for all Taxes other than those imposed on our net income. Where we are required to collect Taxes, we will do so via Stripe based on the address you provide.

Chargebacks and disputes. If you wish to dispute a charge, you must notify us at [email protected] within fifteen (15) days of the charge date. We will work in good faith to resolve the dispute. You agree not to initiate a chargeback through your card issuer or payment provider before completing this informal process. Initiating a chargeback may result in immediate suspension of your account.

6. Intellectual property; licences

The Service, including all software, design, trademarks, logos, documentation, and underlying infrastructure, is owned by brezel.ai or its licensors and is protected by intellectual-property laws. Subject to your continued compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, revocable licence during the term to access and use the Service for your internal business purposes.

You retain all right, title, and interest in and to your Customer Data (subject, in respect of Output Data, to the third-party rights described in Section 7). You grant us a worldwide, royalty-free, non-exclusive, non-transferable licence to host, copy, transmit, display, process, and otherwise use Customer Data to the extent necessary to provide, secure, and improve the Service, to comply with applicable law, and to enforce these Terms.

Aggregated and anonymised data. We may collect, generate, and use aggregated, anonymised, or de-identified statistics derived from Customer Data and from your use of the Service for any lawful purpose, including operating, improving, and securing the Service. Aggregated data does not identify you or any data subject.

Feedback. If you provide us with suggestions, ideas, or other feedback, you grant us a perpetual, irrevocable, royalty-free, worldwide licence to use, modify, and incorporate that feedback into the Service without restriction or attribution.

Publicity. We may identify you as a customer of the Service and use your company name and logo for reference purposes in our customer lists, marketing materials, and website, in a manner consistent with any brand guidelines you provide. You may opt out of this permission at any time by writing to [email protected].

7. Third-party content and your responsibilities

Output Data is sourced from Google Maps and from third-party business websites. We do not own this data, do not create or curate it, and do not guarantee its accuracy, completeness, or timeliness. We make no representation that you have the right to collect, store, or use the Output Data for any particular purpose. You are solely responsible for:

• Determining and documenting the lawful basis for collecting, storing, and using each item of Output Data, including (where applicable) obtaining consent under data-protection or anti-spam law;
• Complying with the terms of service, robots-exclusion signals, and other technical policies of any third-party platform whose data you instruct us to fetch;
• Providing required transparency notices and honouring access, deletion, opt-out, and suppression requests from individuals whose Personal Data appears in Output Data;
• Implementing appropriate technical and organisational measures to protect Output Data once delivered to you.

Where Output Data contains Personal Data, you act as the data controller and we act as the data processor on your behalf, as further described in the Privacy Policy §1 and in our standard Data Processing Addendum, available on request at [email protected].

8. Disclaimer of warranties

EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THE COMPLETENESS, ACCURACY, OR TIMELINESS OF OUTPUT DATA OR THAT THE SERVICE WILL MEET YOUR REQUIREMENTS. NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY WARRANTY OR LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL BREZEL.AI, ITS AFFILIATES, OR ITS LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, AND (B) ONE THOUSAND U.S. DOLLARS (US$1,000). THE PARTIES AGREE THAT THIS CAP IS FAIR AND REASONABLE IN LIGHT OF THE PRICING OF THE SERVICE AND THE ALLOCATION OF RISK BETWEEN THE PARTIES.

Nothing in this Section excludes or limits liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; or (iii) any other liability that cannot lawfully be excluded or limited.

10. Indemnification

You agree to defend, indemnify, and hold harmless brezel.ai, its affiliates, and their respective officers, directors, employees, agents, and licensors (each an "Indemnified Party") from and against any and all third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your breach of these Terms, the Privacy Policy, or any Data Processing Addendum; (ii) your violation of any law, regulation, or third-party right (including any third-party platform's terms of service); (iii) your collection, storage, or use of Output Data, including any failure to provide required notices to, or honour rights of, individuals whose Personal Data is included in Output Data; or (iv) any content you provide to us. We will notify you promptly of any claim and provide reasonable cooperation in the defence. Each Indemnified Party may assert and enforce its rights under this Section directly as a third-party beneficiary.

11. Suspension and termination

You may stop using the Service and request deletion of your account at any time by writing to [email protected] from the email address on file. We will delete your account and Personal Data in accordance with the retention periods described in the Privacy Policy.

We may suspend or terminate your access to the Service, in whole or in part, immediately and without prior notice if: (a) you materially breach these Terms (including Section 4); (b) your account is used in a manner that creates legal, reputational, or security risk for us, our sub-processors, or other users; (c) you fail to pay any amount when due, or initiate a chargeback in breach of Section 5; (d) you become insolvent, file for bankruptcy, or enter into liquidation; or (e) we are required to do so by law, regulation, court order, or instruction from a competent authority. Where the circumstances permit, we will give you reasonable prior notice and an opportunity to cure.

Data export. Except where termination is for your material breach of Section 4 (Acceptable Use), for non-payment or chargeback in breach of Section 5, or as required by law, we will give you a reasonable opportunity — of at least thirty (30) days from the effective date of termination — to export your Customer Data through the dashboard or the API before deletion.

On termination, your right to access the Service ends; any unpaid Fees become immediately due and payable; and we may, subject to applicable law, delete your Customer Data in accordance with our retention schedule. Sections that by their nature should survive termination (including Sections 1, 5–10, 12–14) will survive.

12. Reporting illegal content; DMCA

If you believe that content accessible through the Service infringes your copyright, violates your intellectual-property rights, or is otherwise illegal, please notify us at [email protected] with: (i) a description of the content and its precise location (URL or job identifier); (ii) the legal basis for your claim, including identification of the work or right alleged to have been infringed; (iii) your contact information; and (iv) a good-faith statement that the use is unauthorised and, where required, an electronic or physical signature. For users in the European Union, this notice also serves as our designated notice channel under Article 16 of the EU Digital Services Act (Regulation (EU) 2022/2065). We will acknowledge receipt and take proportionate action where appropriate, including disabling access to the content in question, notifying the affected user, and cooperating with competent authorities as required.

13. Changes to these Terms

We may modify these Terms from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be notified to you by email and/or by prominent in-app notice at least fourteen (14) days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service before the changes take effect.

14. Governing law and dispute resolution

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Informal resolution. Before commencing any formal proceeding, the parties agree to attempt in good faith to resolve any dispute through written notice and discussion. If the dispute is not resolved within sixty (60) days of the notice, either party may commence formal proceedings as set out below.

Binding arbitration.Subject to the carve-outs below, any unresolved dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved exclusively by final and binding arbitration administered by JAMS under its Comprehensive Arbitration Rules and Procedures (or, for claims under US$250,000, its Streamlined Arbitration Rules). The seat of arbitration is Cheyenne, Wyoming, United States; the language is English; and the arbitrator's award may be entered in any court of competent jurisdiction.

Class-action waiver.All Disputes must be brought in the parties' individual capacities and not as a plaintiff or class member in any purported class, collective, or representative action. The arbitrator may not consolidate more than one party's claims and may not preside over any form of representative or class proceeding.

Carve-outs. Either party may bring (i) an action in small claims court for claims that qualify; (ii) an action in a court of competent jurisdiction to obtain injunctive or other equitable relief in respect of intellectual-property rights, confidential information, or breaches of Section 4 (Acceptable Use); and (iii) any action that, under mandatory law applicable to a consumer in their place of residence, cannot be subjected to arbitration. EU and UK consumers retain the benefit of any mandatory protections of their local law, including the right to bring proceedings in the courts of their place of residence.

Batch and mass arbitration. If twenty-five (25) or more demands for arbitration of substantially similar Disputes are filed against us within a ninety (90) day period by or with the coordination of the same counsel, law firm, or coordinated group, the parties agree that the JAMS Mass Arbitration Procedures and Guidelines (or any successor JAMS rules then in effect) will apply, including their fee schedule and the appointment of a single Process Arbitrator to resolve common threshold issues before individual cases may proceed. Filings made in violation of this provision may be administratively closed by JAMS.

Opt-out of arbitration. You may opt out of the arbitration and class-action-waiver provisions in this Section by sending written notice of your decision to opt out to [email protected] within thirty (30) days of the date on which you first accept these Terms. Your notice must include your name, the email address associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other provision of these Terms and will not affect your right to use the Service.

15. General

Entire agreement. These Terms (together with the Privacy Policy and any executed Order Form or Data Processing Addendum) constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations.

Severability.If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving the parties' intent.

No waiver. Our failure to enforce any right or provision of these Terms will not be deemed a waiver of that right or provision.

Assignment. You may not assign or transfer these Terms, by operation of law or otherwise, without our prior written consent. Any attempted assignment in violation of this Section is void. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets.

Force majeure. Neither party will be liable for any delay or failure in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, labour disputes, failures of the public internet or upstream telecommunications providers, or pandemics.

Notices. Notices to brezel.ai must be sent to [email protected] with a copy to the postal address in Section 16. Notices to you may be given to the email address on your account or by in-app notification, and are effective when sent or posted.

Relationship of the parties. The parties are independent contractors. These Terms do not create any agency, partnership, joint venture, or employment relationship.

U.S. government end users.The Service is a "commercial item" as that term is defined at 48 C.F.R. §2.101, and any use, modification, reproduction, release, performance, display, or disclosure by U.S. government end users is governed exclusively by these Terms.

Export controls. You will not export, re-export, or transfer the Service in violation of applicable U.S. and other export-control or sanctions laws.

16. Contact us

Questions about these Terms? Please contact:

brezel.ai
Attn: Legal
30 N Gould St Ste N
Sheridan, WY 82801, United States
[email protected]